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Parcel card

To open the parcel card, click to the record with the required parcel from the list. Regardless of which column or row you would click to, you will be redirected to the Parcel card page.


Desktop version

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Parcel card for all countries

The Parcel Card page contains the following information about your parcel:



Desktop version

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#Field
1Name of the country of the first mile
2Parcel status
3Tracking Number
4IEW Number
5Client Number
6Date and time of shipment creation
7Comment NPS
8Loaded Labels (if available)
9Parcel Data:
  • Tracking Number
  • NP Number
  • Recipient
  • Parcel with status TN Generated, Awaiting Registration

    Parcels without track number (parcel with TN Generated, Awaiting Registration the status), include the display of QR and TN, it can be printed by clicking the Print button in the parcel card.


    Desktop version

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    Parcel with Awaiting Registration status

    If the parcel has been assigned the Awaiting Registration status, it means that the parcel, along with the data from the label, has been successfully saved in the NPS system and is awaiting registration by the customer—provided that 24 hours have not passed since it was added as unregistered (a timer will be displayed in the Parcel Card). If this time period has expired, the Add Invoice button becomes available to the Tech.store employee.

    To go to the card page, click on any parcel from the list.


    Desktop version

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    The parcel card is divided into the following blocks:


    #TitleDescription
    1Parcel informationAllows you to view the following information about your parcel:
    • Country of receipt of the parcel
    • Parcel statuses
    • Tracking Number
    • IEW Number
    • Client Number
    • Button for adding an invoice
    • Time and date of parcel creation
    The steps for adding an invoice are described in detail in the Adding an invoice.
    2Comment NPSAllows you to view the manager's comment, if any.
    3Loaded LabelsAllows you to view the parcel's NP number, sender's details, and copy the following parcel data:
    • Tracking number
    • NP number
    • Recipient

    To copy the parcel data, click the Copy icon.


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    The copied parcel data will be saved to the clipboard

    Desktop version

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    #TitleDescription
    1Parcel informationAllows you to view the following information about your parcel:
    • Country of receipt of the parcel
    • Parcel statuses
    • IEW Number
    • Client Number
    • li>Time and date of parcel creation
    The steps for adding an invoice are described in detail in the Adding an invoice.
    2Comment NPSAllows you to view the manager's comment, if any.
    3Loaded LabelsAllows you to view the parcel's NP number, sender's details, and copy the following parcel data:
    • Tracking number
    • NP number
    • Recipient

    To copy the parcel data, click the Copy icon.

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    Declared parcels are displayed in the parcel card with a clock icon and are sorted to display from the longest available time to the shortest:

    • Red clock - declaration is available for more than 48 hours;
    • Yellow - declaration is available within 12-48 hours;
    • Green - declaration is available within the next 12 hours.

    Desktop version

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    If the recipient's data is specified in the parcel, a 24-hour timer starts for user registration (there will be a timer in the parcel card).


    Desktop version

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    If the time has elapsed, the warehouse employee needs to add an invoice.


    Desktop version

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    If a parcel with the Awaiting Registration status does not display a timer icon, it means that the parcel is ready for registration, but the technical staff member cannot add an invoice yet. In the parcel card, you can see an inactive Add Invoice button with a timer for 24 hours. When you hover over the Add Invoice button, an information message appears:

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    Data about the recipient is expected


    Desktop version

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    As soon as SML receives the recipient data from the managers, the 24-hour timer is automatically activated in accordance with the previous paragraph.

    Parcel with Failed Declaration status

    If the parcel was not successfully registered, it is assigned the Failed Declaration status. The Tech.store employee has the option to re-add the invoice up to two times if the first attempt was unsuccessful. On the Parcel Card page, the option to re-add the invoice is represented by a corresponding icon. Hovering over the icon displays the number of remaining attempts.


    Desktop version

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    To add an invoice again, you need to go to the parcel page. In the Parcel attachments block, there is an Add invoice button. It also shows the details of the items that could not be added due to an error.

    To add an invoice, click the Add invoice button.


    Desktop version

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    If all fields were already filled and do not require any changes, the Save button will become active. Clicking it will repeat the process of the data save.


    Desktop version

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    If all attempts to re-add the invoice have been used and the parcel remains in the Failed Declaration status, the Add Invoice button in the Parcel Attachment section becomes unavailable. In this case, you must contact support. A warning message will appear in the system.

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    Unfortunately, it was not possible to add an invoice. The number of attempts has been exhausted


    Desktop version

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    Parcel card for the country Poland

    The main difference between parcels from Poland and those from other countries lies in the handling of parcels valued over €1,000.

    If a parcel is in the Waiting for Documents status, this indicates that its value exceeds €1,000. In such cases, the Tech.store employee must wait for the user to upload documents confirming the parcel's declared value. Once the recipient submits the necessary documents, NPS forwards them to Tech.store. The parcel is then assigned the Documents 1000+€ status, and the Tech.store employee must forward the documents to the person responsible for processing.

    If the parcel initially arrives with the Documents 1000+€ status, it means the required documents are already attached. The Tech.store employee should immediately pass them on to the responsible party.

    On the List of Parcels for Poland page, searching by tracking number or NP number, as well as using filters, works the same way as for parcels from any other country. However, the Attachments 1000+€ filter is available exclusively when searching for parcels from Poland.


    Desktop version

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    Incorrect documents

    For parcels with the Documents €1000+ status , additional Parcel Attachments and Documents blocks are available.



    Desktop version

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    #TitleDescription
    1Parcel informationAllows you to view the following information about your parcel:
    • Country of receipt of the parcel
    • Parcel statuses
    • Parcel tracking number
    • IEW number
    • Client number
    • Time and date of parcel creation
    2Comment NPSAllows you to view the manager's comment, if any.
    3Loaded LabelsAllows you to view the parcel's NP number, sender's details, and copy the following parcel data:
    • Track number
    • NP number
    • Recipient
    4Parcel AttachmentsAllows you to view the NP number of the parcel, sender's data, and the following information about the shipment.
    5DocumentsAllows technical staff to:
    • View documents attached by the recipient:
      • Invoice
      • Statement
      • Power Attorney
    • Download and print them
    • Leave a comment about incorrect documents

    The following option is available during work with documents:


    Desktop version

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    • 1 Download documents*.
    • 2 Print documents.

    Additional checks and clarifications are needed for incorrectly completed documents.

    If incorrect documents were found, the Tech.store employee should mark such documents and add a comment. To perform these actions, click the Incorrect documents button.


    Desktop version

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    In the Incorrect documents pop-up window, perform the following actions:


    Desktop version

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    #TitleAction
    1DocumentsIndicate incorrect documents by ticking the check box
    2CommentAdd a comment about any discrepancies in the documents for transferring information to the client

    To mark a document as incorrect, click the Documents field. In the drop-down list, tick the check box next to the desired document.


    Desktop version

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    Add a comment in the corresponding Comment field.

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    The Documents and Comment fields are obligatory for filling

    To save your comment, click the Save button. To return to the previous page, click the Back button.


    Desktop version

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    A corresponding icon will appear on the document which was marked with an incorrect comment. The user will see that they need to reload this document.


    Desktop version

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    The button for addition of comments becomes active only after the user re-uploads the required documents

    Until the recipient re-uploads the documents, the parcel status will remain changed from Documents 1000+ € to Waiting for Documents.


    Desktop version

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    After the invalid documents are replaced, the option to comment on documents via the Invalid Documents button becomes available again.