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Adding an invoice step by step​

  1. Scan the IEW or enter the Tracking Number/NP number in the Search by Track Number field.

  2. Check the status of the parcel. If it is assigned the Awaiting Registration status, this means the customer has not registered the parcel within the specified time frame. In this case, a description of the package by the Tech.store employee becomes necessary. This action can only be taken once the 24-hour customer registration period has expired.

  3. If 24 hours have passed since the creation of an unregistered parcel and the customer has not registered the shipment, navigate to the parcel card and click the Add invoice button.

  4. Inspect the contents of the parcel and proceed to determine the method of declaration.

  5. Select the method of adding the invoice:

    • Printed invoice;
    • No printed invoice;
    • Banned/Damaged.
#MethodAction
1Printed invoice
  • A photo of the invoice must be uploaded by the Tech.store employee. The text must be clear, horizontally aligned, and readable from left to right. A maximum of 5 photos is allowed. Each page of the invoice must be captured in a separate photo for better recognition. If all pages are taken in one photo, the system may not process the data correctly. On the mobile version, you can either upload images or open the camera to immediately take a photo of the invoice
  • If the photo meets the requirements, click the Save button
  • If the photo does not meet the requirements, click the ✖️ icon and take the photo again
  • If the orientation is incorrect, change it and click the Save button
  • SML analyses the invoice. If the invoice is not recognized or contains errors, the system assigns the status Invoice Incomplete, and the Tech.store employee must manually add the data to the invoice
2Without printed invoice
  • An employee of Tech.store scans the EAN:
    • If the EAN is recognized, the employee must manually fill in the fields: Store name (in Latin), Product category, Number of units.
    • If the EAN is not recognized, the employee must manually fill in the fields: Store name (in Latin), Full name of the product in English, Product category, Number of units, Unit price. If the full name of the product is unknown, you can use the Search by Image button via Google Lens. The button is located next to the Full name of the product in English field.
  • If the parcel value exceeds €150, please attach up to 3 images of the parcel contents.
  • Click the Save button.
3Damaged
  • The Tech.store employee needs to fill in the required fields:
    • Type of problem – select the Damaged option.
    • Invoice image – take a photo (maximum 3 images) of the damaged contents of the parcel.
    • Detailed description – write a comment about the parcel damage.
  • Click the Save button.
  • The Tech.store employee waits for the manager's decision on whether to send or dispose of the parcel.
  • The status Damaged is assigned to the parcel.
  • The SML manager processes the request.
  • The manager contacts the parcel recipient via the call centre to clarify whether the parcel should be sent or disposed of.
  • The customer provides information, and the manager updates the parcel status:
    • If the parcel needs to be sent, the status is changed to Invoice Incomplete. The Tech.store employee must manually declare the contents.
    • If the parcel needs to be disposed of, the status becomes Disposal. The Tech.store employee must proceed with disposal.
4Restricted
  • The Tech.store employee needs to fill in the required fields:
    • Type of problem – select the Restricted option.
    • Invoice image – take a photo (maximum 3 images) of the prohibited contents of the parcel.
    • Detailed description – write a comment about the prohibited parcel contents.
  • Click the Save button.
  • The Tech.store employee waits for the manager's decision.
  • The status Restricted is assigned to the parcel.
  • The SML manager processes the request.
  • The manager contacts the parcel recipient via the call centre to clarify whether the customer can provide documents to lift the restriction or agrees to disposal.
  • The customer provides information, and the manager updates the parcel status:
    • If the parcel needs to be sent, the status is changed to Invoice Incomplete. The Tech.store employee must manually declare the contents.
    • If the parcel needs to be disposed of, the status becomes Disposal. The Tech.store employee must proceed with disposal.
info

Important! It is necessary to monitor parcels with the Invoice Incomplete status in order to add the necessary information and register the parcel in a timely manner