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Adding an invoice

The Add Invoice button becomes available, when the parcel is assigned with the Awaiting Registration status. This status means that the parcel was not been registered by the customer within a set period of time (24 hours after the creation of an unregistered parcel) and the description of the package needs to be performed for manual declaration.


Desktop version

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Request an invoice from the warehouse

The employee of the tech.store opens the manual declaration. In the Loaded Labels block, he clicks on Decision and selects Request Invoice from the drop-down menu.


Desktop version

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The warehouse employee clicks Request Invoice. In the window that opens, confirm or cancel the action using the Yes or Back buttons.


Desktop version

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Once confirmed, the request will be sent and cannot be cancelled

If you click Yes, the request is sent. A notification appears that the invoice has been requested. In the user's personal account, the user sees a message requesting to add documents.


Desktop version

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After the user adds an invoice, the User`s parcel attachments block appears in the parcel card.

When working with documents in this block, the following options are available:

  • 1 Upload documents.
  • 2 Print documents.

Desktop version

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Incorrect documents

Incorrect documents require additional verification and clarification of the correctness of their completion.

If incorrect documents are found, the Technical Warehouse employee should mark such documents and add a comment. To perform these actions, click the Incorrect documents button.


Desktop version

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In the Incorrect documents pop-up window, do the following:


Desktop version

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#TitleAction
1DocumentsIndicate incorrect documents by ticking the check box
2CommentAdd a comment on any inconsistencies found in the documents for transferring information to the clientу

To mark a document as incorrect, click the Documents field. In the drop-down list, tick the check box next to the desired document.


Desktop version

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Add a comment in the Comment field.

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The Documents and Comment fields are required.

To save the specified documents and comment, click the Save button. To go back to the previous page, click the Back button.


Desktop version

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A corresponding icon will appear on the document to which you added an incorrect comment.


Desktop version

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The button for adding comments becomes active only after the user re-uploads the required documents

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Documents can be added multiple times - as in the case of incorrect documents for attachments over €1000.

On the basis of the invoice added by the user, the technical warehouse employee is able to declare the parcel. Clicking on the Add Invoice button opens a modal window with available options for adding a description of the package.


Desktop version

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How to add an invoice

Then the Warehouse Employee chooses the method of adding the invoice:


Desktop version

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#TitleDescription
1Printed InvoiceWhen the unpacked parcel contains a Printed invoice
2Without printed invoiceWhen there is no printed invoice in the unpacked parcel Without printed invoice
3Restricted/DamagedWhen the product fits the description of:
  • 1. Restricted
  • 2. Damaged
  • To cancel the addition of an invoice, click the Back button.

    In the list, you can filter such parcels using the Advanced Filters - Invoice from user.


    A corresponding icon will also appear next to the parcel.


    Desktop version

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